Frequently Asked Questions (FAQ)
Welcome to Old School
Find answers to some of our most frequently asked questions below. If you need further assistance, please contact our team at contactoldschooldesk@gmail.com.
What does Old School sell?
Old School specializes in premium supporters' jerseys and leisurewear. We offer a wide range of sports-inspired apparel designed for fans who want to represent their teams in style.
Do you stock official supporters' jerseys?
We offer a variety of supporters' jerseys and fan apparel. Product details and descriptions are available on each product page to help you make an informed purchase.
How can I place an order?
You can browse our collection online, add your desired items to your cart, and proceed to checkout using our secure payment process.
What payment methods do you accept?
We accept a variety of secure payment methods available at checkout. Available options will be displayed during the payment process.
How long does delivery take?
Delivery times may vary depending on your location. Once your order has been dispatched, you will receive tracking information where applicable.
Do you deliver throughout South Africa?
Yes, we deliver to customers across South Africa. Delivery options and costs will be calculated at checkout.
Can I track my order?
Yes. If tracking is available for your shipment, you will receive tracking details via email once your order has been dispatched.
What is your return policy?
If you are not completely satisfied with your purchase, please contact us as soon as possible. Returns and exchanges are subject to our returns policy and the condition of the item.
Can I exchange an item for a different size?
We understand that sizing can sometimes be challenging. Please contact our customer support team to discuss exchange options and availability.
What should I do if I receive a damaged or incorrect item?
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at contactoldschooldesk@gmail.com with your order number and photos of the item.
How do I know which size to order?
We recommend reviewing our size guide before placing your order. If you need additional assistance, our customer service team will be happy to help.
Do you offer gift cards?
Gift card availability may vary. Please contact us directly for the latest information.
How can I contact customer support?
You can reach our customer support team by emailing:
contactoldschooldesk@gmail.com
We aim to respond to all enquiries as quickly as possible.
Are my payment details secure?
Yes. We take security seriously and use secure payment processing methods to help protect your personal and payment information.
How can I stay updated on new arrivals and promotions?
Follow our social media pages and check our website regularly to stay informed about new arrivals, exclusive offers, and special promotions.
Still Have Questions?
If you cannot find the answer you're looking for, please contact us at:
Email: contactoldschooldesk@gmail.com
Our team will be happy to assist you.